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Our Store Policies
Things You need to Know
We founded QuartzCo Art with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Privacy Policy
At QuartzCo Art, accessible from www.quartzcoart.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by QuartzCo Art and how we use it.
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If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
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This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in QuartzCo Art. This policy is not applicable to any information collected offline or via channels other than this website.
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Consent
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By using our website, you hereby consent to our Privacy Policy and agree to its terms.
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Information we collect
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The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
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If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
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When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
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How we use your information
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We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files
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QuartzCo Art follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable.
The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
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Cookies and Web Beacons
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Like any other website, QuartzCo Art uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
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For more general information on cookies, please read the Cookies article on Generate Privacy Policy website.
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Our Advertising Partners
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Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.
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Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of QuartzCo Art.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on QuartzCo Art, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
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Note that QuartzCo Art has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
QuartzCo Art's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
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CCPA Privacy Rights (Do Not Sell My Personal Information)
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Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
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GDPR Data Protection Rights
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We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
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The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
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The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
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The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
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The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
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If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
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Children's Information
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Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
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QuartzCo Art does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Our Return Policy
Thank you for shopping at QuartzCo Art.
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We do not accept any cancellations after 24 hours of order confirmation. We also do not offer any refunds, exchanges or warranties with QuartzCo Art. If you receive a damaged shipment, you will need to click pictures and send us right away with proof. We are not responsible for any damages by shipping companies. In order to request a refund, you will need to contact Shipping Companies. We use UPS, FedEx, Purolator and Canada Post only.
In case of an exceptions ( need to discuss with the seller via email), you can cancel an order with 15% of the restocking fees. Please take your time before finalizing or placing an order with QuartzCo Art as we do not offer refunds on unique art pieces.
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Interpretation and Definitions
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Interpretation
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The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
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For the purposes of this Return and Refund Policy:
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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to QuartzCo Art, 42 Avenue NW.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to QuartzCo Art, accessible from www.quartzcoart.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 24 hours without giving any reason for doing so.
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The deadline for cancelling an Order is 24 hours from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
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If you received an item which was Damaged by the shipping company, You must inform Us of your decision by means of a clear statement by:
Email: quartzcoart@gmail.com
You will need to contact the shipping company if this occurs. If in any terms, the product is damaged due to our reason, we will refund you once we receive the item back.
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Conditions for Returns
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If you don’t like the piece you order, we won’t issue a refund. Please make sure to take time before placing an order with us.
Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
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Returning Goods
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You are responsible for the cost and risk of returning the pieces to Us. You should send the items to the address which will be provided to you by the owner.
We cannot be held responsible for items damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the items or proof of received return delivery.